Refund & Return Policy

At UrbanFlex, we are committed to ensuring a premium and satisfying shopping experience. Please review the following policy to understand our guidelines regarding returns, refunds, and cancellations.

Return Eligibility

Return Window

You may initiate a return request within 3 days of receiving your order.

Eligible Returns

Returns are accepted only in the following cases:

  • Damaged item received

  • Defective product

  • Wrong product delivered

Note: Returns are not accepted for items delivered in perfect condition.

Condition Requirements

To qualify for a return:

  • Items must be unused, unwashed, and unworn

  • Original tags and packaging must be intact

  • Products must be in resalable condition

Non-Returnable Orders

We do not accept returns for:

  • Products purchased during sales, promotional offers, or clearance campaigns

  • Customized or personalized products

  • Innerwear or hygiene-sensitive items

  • Items that are used, worn, washed, or missing original tags and packaging

  • Orders placed under “BUY 2 GET 1” or similar promotional offers, where the complimentary product is selected and added by you or us from available stock, are strictly non-returnable and non-exchangeable.

Return Process

To initiate a return, please contact us on Mail at customercare.urbanflex@gmail.com with the following details:

  • The word “Return” or “Exchange”

  • Your Order Number

  • A brief reason for return

  • Clear photo or video proof (mandatory for damaged or defective items)

Important: Return requests made via Instagram, email, or other platforms will not be accepted.

Return Shipping

  • Customers are responsible for return shipping charges.

  • Use a reliable, trackable, and insured courier service for return shipments.

  • UrbanFlex will not be liable for any loss or damage during return transit.

Refund Process

  • Once the returned product is received and inspected, you will be notified via WhatsApp or email.

  • If approved, the refund will be processed within 5 to 7 business days.

Refund Modes

  • Prepaid Orders: Refunds are credited to the original payment method.

  • COD Orders: Refunds are processed via UPI or bank transfer after confirmation.

Exchange Policy

UrbanFlex does not offer direct product exchanges.
To receive a different product or size, please complete the return process (if eligible) and place a new order through:

🌐 www.urbanflex.co.in

Cancellation Policy

  • Orders may be cancelled only before dispatch.

  • Once an order has been shipped, it cannot be cancelled or modified.

  • For prepaid orders, approved cancellations will be refunded within 3–5 business days to the original payment method.

To request a cancellation, contact us immediately on Mail:
customercare.urbanflex@gmail.com

Note: Cancellation eligibility depends on the order’s processing status at the time of request.

Contact Us

For any questions, concerns, or assistance, our support team is here to help:

📧 Email: customercare.urbanflex@gmail.com