Privacy Policy

At UrbanFlex, we are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, communicate with us, or engage through our social platforms.

By accessing or using our services, you agree to the terms described in this policy.

Scope of This Policy

This policy covers:

  • What personal and non-personal data we collect

  • How and why we use your data

  • When and with whom we share your data

  • Your rights and control over your information

  • Our data protection and security practices

Information We Collect

1. Personal Information

Information that directly identifies you, including:

  • Full Name

  • Email Address

  • Mobile Number

  • Shipping and Billing Address

  • Payment Method Details (processed securely through payment gateways only)

2. Non-Personal Information

Information that helps improve your website experience, such as:

  • IP address

  • Browser type and version

  • Device details

  • Pages visited and site usage behavior

3. Social Media Data

When you interact with UrbanFlex through platforms like Instagram or WhatsApp, we may collect:

  • Your profile name or username

  • Publicly visible contact details

  • Messages, comments, or inquiries related to our products

Purpose of Data Collection

We collect and use your information to:

  • Process, fulfill, and deliver your orders

  • Provide order confirmations, shipping updates, and customer support

  • Send promotional offers, updates, and newsletters (only with your consent)

  • Improve our website design, functionality, and user experience through analytics

  • Comply with applicable laws and regulations

  • Detect, prevent, and respond to fraud or unauthorized access

Information Sharing

We respect your privacy and never sell, rent, or trade your data. However, your information may be shared with trusted third parties for specific purposes:

  • Payment Gateways – for secure processing of payments

  • Courier & Logistics Partners – for timely delivery and tracking

  • Legal Authorities – when required for compliance

  • Security Partners – to detect or prevent fraudulent activities

All third parties are contractually required to maintain strict confidentiality and data security standards.

Secure Payments

All payments on UrbanFlex.co.in are processed through PCI-DSS compliant and encrypted payment gateways such as Razorpay or similar secure partners.

UrbanFlex does not store or access your card, UPI, or banking details. All payment information is transmitted safely using encryption protocols.

Data Security

We use industry-standard safeguards to protect your data:

  • SSL encryption for secure data transfer

  • Secure servers with restricted access

  • Regular system monitoring and security audits

While we take reasonable precautions, no system is completely immune to cyber risks. We advise users to:

  • Use strong, unique passwords

  • Avoid sharing login or payment details with anyone

Data Retention and Your Rights

We retain your personal data only as long as necessary for operational, legal, or security purposes.

You have the right to:

  • Request access to your personal data

  • Request correction, update, or deletion of your data

  • Withdraw consent for marketing communications anytime

Note: Withdrawing consent may impact services like order tracking, returns, or account features.

Updates to This Policy

UrbanFlex reserves the right to update or modify this Privacy Policy at any time.
Changes will be reflected on this page with a revised effective date.
Continued use of the website after updates implies acceptance of the new terms.

Business Transfers

In the event of a merger, acquisition, or asset transfer, your personal data may be transferred to the new entity under the same privacy commitments outlined in this policy.

Disclaimer

While UrbanFlex takes every reasonable step to protect your data, we are not liable for unauthorized access caused by:

  • User negligence

  • Phishing attempts

  • External incidents beyond our control

Contact Us

For privacy concerns, questions, or data-related requests, please contact:


📧 Email: customercare.urbanflex@gmail.com